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1. Communication skills when you’re giving the call
1.1 Choosing the right time
It’s not an exaggeration to say choosing when to call can potentially determine the success of the call. For sales people, choosing the right time to call is extremely important, because if you call at a time when the customer is busy, the customer will not be patient enough to listen to you, so the success rate of persuading customers will be low. On the contrary, if you call when the customer has free time and they are relaxed, the exchange of information will be easier.

1.2 Start with greetings
Starting with a greeting will create sympathy and courtesy, and create respect for the clients, the job will be more convenient and exciting if it starts with a greeting.

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Whether you are a telephone operator at the virtual office in An Khanh ward or at any virtual office in Thu Duc city, starting with a greeting, not pompous, but polite enough, is the secret shared by many skillful experienced telephone salespersons to close thousands of deals.

1.3 Prepare what to say
Whether you are a communication expert or a master of presentation, it is always advisable to prepare a script before presenting an issue. Good preparation will make a good impression on the listener. Investing in what you say will make the other person appreciate your expertise, creating momentum for reaching an agreement that will benefit your business.


1.4 Calm and clear voice with moderate intonation
The intonation of your voice is also important, emphasizing the things that need attention will help the listener understand the purpose of the conversation. Your intonation also determines your partners’ image of your business

1.5 Remember to say goodbye at the end of the call
Goodbyes also need to be there, showing your respect for the clients. Even if the conversation does not bring good results for the company, you still need to have a polite greeting to show a professional demeanor.


2. Communication skills when you receive the call
2.1 Try to pick up as soon as possible
Let's put the situation that you are the caller, you also want the listener to pick up the phone quickly, the time to answer the phone is also an important factor affecting the call result. To avoid losing sales opportunities only because clients can’t wait any longer, don't hesitate to pick up the phone as soon as a call comes in.

2.2 Show positive attitude
If you are a superior when you receive a phone call from a subordinate, make a good impression. If you are a telephone operator at a virtual office in An Khanh ward, when you receive a phone call from a partner, you should show a warm, polite and marketable attitude, in order to create sympathy for the partner

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2.3 Always respond to the person on the phone
Don't let the caller have a monologue, instead, try to interact by actively answering clients’ questions timely and completely, making a good impression on clients

At the virtual office in Binh An ward, the telephone operator usually has a gentle, open and warm attitude to customers, not to mention their professionalism.

Phone etiquette - an indispensable ritual not only in Thu Duc virtual office but also in any other office. Be polite employees not only in the culture of day-to-day behavior but also in the culture of phone communication.

Today, along with the development of science and technology, people are making more and more progress in the economy, and the telesale profession is very developed. Telephone salespeople have contributed significantly to the revenue of the business, so with this article, you can update the trend to equip your employees with good telephone communication skills, to achieve certain successful goals.