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How to find customers when using virtual office

 
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ArentalVN



Dołączył: 31 Lip 2021
Posty: 87

PostWysłany: Czw Paź 07, 2021 10:21 am    Temat postu: How to find customers when using virtual office Odpowiedz z cytatem

1. What role does Telesales play for businesses?
1.1. Telesales brings products closer to consumers
Currently on the market there are many products and services, customers will not have enough information to be able to choose the most suitable products for them.
A telesale employee was born to become a bridge to introduce products of their business to customers, helping businesses to be acknowledged by customers and thereby generate greater income.
Reaching customers through phone calls is a smart and cost-effective way to promote products. Sales through telesale have existed for a long time and are widely applied in countries around the world, now this form of sales is also popular in Vietnam. Telesales is currently being widely applied by companies using virtual office rental services.


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1.2. Telesale helps to answer and support customers in a timely manner
With the form of approaching customers through phone calls, it is especially effective for businesses located far from the city center. These businesses often prioritize using the virtual office rental model in buildings with prime locations such as District 1, District 7, Phu Nhuan, etc. Through calling for consulting, customers do not need to come to the office but can still easily contact them when they have questions that need to be answered anytime, anywhere. Because of the above convenience, telesales employees can bring back a large source of customers for their business.
Especially with this rather special form of customer approach, employees and customers can become closer when they are in regular contact, creating a close relationship. From there, it will improve the ability to finalize a deal and re-purchase products for businesses.
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2. How to improve your telemarketing skills
2.1. Prepare your knowledge before the call
Anything that is well-prepared before doing it will yield better results than no preparation at all. When presenting a subject if it is prepared in advance, you will feel a lot more confident and make a good impression on the customer right from the first contact.
So what needs to be prepared? Find out information about the habits, preferences and needs of the customers you intend to call for consult, and prepare product information to introduce to customers.
Besides, clearly define the goal of the call, sometimes there are customers you will have to call many times to be able to successfully close the order. Therefore, set a goal for each call what information you will need to provide, and how many percentage you can persuade your customers. That is the secret to being able to conquer even the most difficult customers.


2.2. Practice before making the call
I have a friend who is quite successful in telesales, but she told me that when she first started, it took her a month with no revenue. This story shows that no one is born good, you need to practice and persevere to achieve results.
Practice helps you become more confident, and at the same time you can avoid difficult situations at work. For telesales, it requires perseverance and tolerance of failure, because you can't always convince every customer to buy your product. There are also customers who give bad reactions, requiring you to be firm and defend your point of view.
Time is always the best answer to your efforts in the profession. Be persistent and practice hard and you will become a successful salesperson.

2.3. Create a close atmosphere when interacting with customers
According to a study, the success rate of a successful sales call depends 86% on the attitude and wording of the conversation. Therefore, you should contact customers with sincerity and politeness as much as possible.

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Before making a call to a customer, relax and always smile. Most importantly, you should keep a calm attitude towards all situations and customer reactions.
For businesses using virtual offices, the majority of relationships with customers are maintained by consultants. Therefore, it is very important to create a close atmosphere when contacting customers via phone calls by sales staff.

2.4. Things to notice when making calls to customers
When doing telesales, you will not be able to predict situations, because each customer will have different reactions and behaviors. Each salesperson himself needs to be flexible and intelligently handle all situations. In addition, it is also important to note:

Prepare well mentally, full of energy
Prepare the conversation script
Choose a reasonable time frame
Listen and respond appropriately
Confidently share about products with customers
Consulting and selling over the phone requires regular training and knowledge acquisition.

Consulting and selling over the phone requires regular training and knowledge acquisition.

Competent telesale staff will help businesses using the virtual office rental model attract more potential customers, increase revenue and expand markets. A good telesales employee will not be afraid to experience failure. Hopefully with this article, Arental has provided you with the skills to be a productive salesman and win big customers.
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